LightXtreme VPN Help Centre
Windows, macOS, Android and iOS are supported. You can install the app on Windows PCs, Macs, Android phones and tablets, iPhones and iPads.
On mobile:
Looking at it closely, Smart mode: uses preset site rules and proxies only the sites that need it
Looking at it closely, Global mode: all traffic goes through the proxy
On desktop:
Smart mode: uses preset site rules and proxies only the sites that need it
Looking at it closely, Global mode: all computer traffic goes through the proxy
Looking at it closely, Network conditions differ by region. Pick the line that matches the region you want to reach — the site or the game — and prefer the one with lower latency.
Looking at it closely, LightXtreme VPN has no data cap at all. Note that if your device has no internet connection of its own, no VPN app can work either.
Looking at it closely, Turn off global mode and switch to smart mode.
Looking at it closely, Yes, LightXtreme VPN is very secure.
Looking at it closely, Here are the key security features:
Looking at it closely, 1. Strong encryption and secure protocols: LightXtreme VPN uses protocols such as Shadowsocks, Vless and WireGuard with advanced algorithms including AES-256-GCM and ChaCha20-Poly1305, so data cannot be intercepted or read in transit. Tunnelling also keep safes data between your device and the server against tampering.
Looking at it closely, 2. Privacy and anonymity: your real IP address is hidden and replaced by the proxy server IP. DNS leak keep safeion keeps DNS requests inside the tunnel so your activity cannot be traced, and our no-log pledge means we never record what you do online.
Looking at it closely, 3. Anti-surveillance and geo-unblocking: LightXtreme VPN helps you bypass regional restrictions and censorship to reach blocked sites and services. Your ISP can only see that you connected to a VPN server, never which sites you visit, and encrypted traffic on public Wi-Fi keeps your data away from attackers.
Looking at it closely, 1. Check antivirus and firewall settings: security software sometimes blocks VPN connections, so try disabling it temporarily and reconnect. 2. Contact support: if the issue persists, open the app, go to My page and tap contact support, including a detailed description and screenshots so our technical team can help.
Looking at it closely, Check that your real IP is hidden like this:
1. Note your current IP: before connecting, open a browser and search 'my IP address'. 2. Connect and check again: once connected, search 'my IP address' once more — if the address changed, your real IP is hidden. 3. Clear the cache: if it did not change, the browser may show a cached result. Clear the cache, restart the browser or try another one.
Looking at it closely, To make sure you download the genuine LightXtreme VPN, please use these official channels:
Looking at it closely, 1. Official website: https://lightxtremevpn.com/
2. Official Google Play listing: https://play.google.com/store/apps/details?id=com.shanlian.pro
Looking at it closely, 3. Official Apple App Store listing: https://apps.apple.com/app/apple-store/id6476379983?pt=127146343&ct=officialwebsite&mt=8
Looking at it closely, Please ignore other sites claiming to be LightXtreme VPN. Their software is not authorised by us, so quality is not guaranteed, your privacy may leak, the app may not work at all, and you risk losing money.
In addition, our team actively keep safes current and long-time customers by reporting and removing counterfeit copies on app stores.
Looking at it closely, We also encourage you to report impersonating apps to our official email ([email keep safeed]).
Looking at it closely, 1. Open LightXtreme VPN and go to My > Settings > VPN settings.
2. Find the dedicated line forwarding option and enable it if you are in mainland China; turn it off elsewhere.
Looking at it closely, 3. Restart the app so the setting takes effect.
Looking at it closely, 1. Tap the person icon at the bottom of the home screen to open My account.
2. Open My devices and remove the device you no longer use, or tap Sign out at the bottom of the page to leave the current account.
Looking at it closely, Tap the person icon at the bottom of the home screen, open My account and choose Delete account to remove your information. (This option is only available in the Android and iOS apps.)
Claim slots are assigned at random, like a draw, so not everyone wins. You can try again to increase your chances.
Looking at it closely, Alipay, WeChat Pay, UnionPay, credit cards, PayPal, Google Play and Stripe are all supported.
Looking at it closely, LightXtreme VPN is a subscription-based service offering a complimentary trial and affordable plans, and you can try it through official channels.
The rules are as follows:
For all LightXtreme VPN customers:
When you first download and install the app, the system registers you automatically and you get a 30-minute complimentary trial. Linking your email adds another 30 minutes.
Looking at it closely, Other ways to get a longer complimentary trial:
Looking at it closely, With a special agent referral code you can enjoy 1-3 days of complimentary trial. Refer a friend who downloads and signs up and you earn extra trial time or a generous commission.
Looking at it closely, For all subscribers:
A 30-day money-back guarantee on every subscription.
For your own security, standard accounts are for personal use only. Do not share them — any loss caused by sharing is yours to bear.
Looking at it closely, It is the number of devices that can be online at the same time. You can install our client on as many devices as you like, and every plan covers three devices online simultaneously.
1. Tap the My icon at the bottom of the home screen, open My account and choose Switch account to see the account name and password of the current account. If that does not show them, tap the Support button and we will provide your account details.
2. To reset a forgotten VPN password, tap Forgot password if your account has an email address and reset it by email. Without a linked email, send your order screenshot to support ([email keep safeed]) and we will reset it once the account is verified.
1. If you paid with PayPal and the membership did not activate immediately, PayPal's risk system is most likely reviewing the order, which can take 1-3 business days. Please be patient.
2. If you subscribed through iTunes, first make sure you are signed in with the same Apple ID on your iOS device. Then open the app, tap My and check My orders to confirm the purchase.
Looking at it closely, 3. For payments by Alipay, UnionPay, Google Pay or other methods, if your membership is still not active please contact us via the live chat on the official website. Include your account details and order screenshot so we can resolve it faster.
Looking at it closely, Google Play / iOS subscribers get a 7-day complimentary trial and can request a refund within 30 days.
Third-party payment methods are not refundable at the moment. If you are unsure about a long-term plan, try a short and smaller package first.
Looking at it closely, Below is a detailed explanation of every option on the LightXtreme VPN settings page, including the Windows and macOS specific ones.
1. Local DNS settings
Looking at it closely, ⦁ Description: sets the DNS resolver for domestic domains. It is usually best to match your ISP's DNS for faster and steadier access to local sites.
⦁ Recommended when other local services on your LAN cannot be reached: set local DNS to 'local' so LAN devices resolve local addresses first and avoid issues caused by external DNS.
Looking at it closely, 2. Remote DNS settings.
Looking at it closely, ⦁ Description: sets the DNS resolver for international domains such as Google. An international resolver (Google DNS or Cloudflare) usually improves connection speed and resolution efficiency.
Looking at it closely, ⦁ Recommended when you visit international sites often: remote DNS improves both speed and stability.
3. New protocol
⦁ Description: enables or disables the newer encryption protocol (such as VLESS) for stronger security and more stable connections.
Looking at it closely, ⦁ Recommended: keep the new protocol on for better privacy; turn it off if connections behave oddly or stop working.
4. Disconnect all connections when switching
⦁ Description: drops the current connection when you switch servers, so traffic never keeps using the old IP and every connection picks up a fresh address.
⦁ Recommended: leave it on so switching servers always refreshes your IP address and keeps you private.
5. Enable IPv6
⦁ Description: sets the protocol used for DNS resolution. Off means IPv4 only, on means both IPv4 and IPv6 are resolved.
⦁ Recommended: turn it on for faster access on IPv6-capable networks; turn it off on unstable or restricted networks.
6. One-tap return to China
Looking at it closely, ⦁ Description: helps customers abroad reach Chinese content such as Youku, iQIYI and Tencent Video.
Looking at it closely, ⦁ Recommended when Chinese sites are restricted from abroad: switch it on to bypass regional limits and improve the viewing experience.
Looking at it closely, 7. BT proxy downloads
⦁ Description: proxies BT downloads so P2P traffic is encrypted and network restrictions are bypassed.
Looking at it closely, ⦁ Recommended: switch it on when using BT on restricted networks or when you want your downloads to stay private.
Looking at it closely, 8. Direct-connect domains
⦁ Description: the listed domains bypass the VPN and connect directly, ideal for common local domains that do not need proxying.
Looking at it closely, ⦁ Recommended: add everyday sites, banks and payment pages to the direct list for faster, safer access.
Looking at it closely, 9. Proxy per application
Looking at it closely, ⦁ Description: lets specific applications connect directly without the VPN, which suits lighter usage.
⦁ Recommended: add local or non-proxied apps to the list to save data and speed up connections.
10. Windows specific options
TUN mode
⦁ Description: routes all system traffic through the VPN via a virtual network adapter, giving stronger security and leak keep safeion.
Looking at it closely, ⦁ Recommended: useful for high-privacy needs or public networks, but it uses more system resources.
Proxy mode
Looking at it closely, ⦁ Description: applies only to selected apps or browsers and sends some traffic through the proxy server instead of routing everything.
⦁ Recommended: handy if you only need to speed up or keep safe one browser, with less overhead while still keeping some privacy.
11. macOS specific options
Looking at it closely, On M-series Macs you can enable the VPN through a system extension. When it runs as a system extension, per-application proxying stops working because the extension cannot tell which app the traffic comes from.
Looking at it closely, 1. When should I change local DNS?
Looking at it closely, When other local services on your LAN cannot be reached, set local DNS to 'local' so LAN devices resolve local addresses first and avoid access problems.
2. When should I adjust the new protocol?
Looking at it closely, Normally leave the new protocol on for stronger security and privacy; if connections become unstable, try turning it off.
3. Should Windows customers choose proxy mode or TUN mode?
Looking at it closely, If the network stops working after enabling TUN mode on Windows, switch to proxy mode. Proxy mode affects only selected apps or browsers, uses fewer resources and still routes the apps you need through the VPN.
Together these options let you tune speed, privacy and stability for whatever network you are on.
Try disabling QUIC in Chrome: open chrome://flags/#enable-quic and click Disable.
LightXtreme VPN helps you reach websites and services in any region. Here is what it can unblock:
Looking at it closely, Streaming sites: watch TikTok, Netflix, Disney+, HBO, YouTube, Amazon Prime Video, Hulu, Spotify, AbemaTV, Apple TV+, Tencent Video, iQIYI and more from anywhere.
Looking at it closely, AI platforms: ChatGPT (OpenAI), Midjourney, Stable Diffusion, Google AI, DALL-E, BigGAN and many other AI sites.
Looking at it closely, Social platforms: Facebook, Twitter (X), Instagram, LinkedIn, Snapchat, Discord, Tumblr, Pinterest, WeChat, WhatsApp, Telegram, Line and more.
Gaming platforms: Steam, Ubisoft Connect, Apple App Store, Google Play Store and other game services.
Looking at it closely, Forums: Discord, Reddit, Quora, Stack Exchange, V2EX and other popular forums.
360 Security may flag LightXtreme VPN as risky and uninstall it. Is LightXtreme VPN a threat? No — it is certified security software with an international security certificate embedded. This is a false positive.
Add LightXtreme VPN to the 360 whitelist so it runs normally:
1. Open 360 Security;
2. Click Trojan detection in the main menu;
Looking at it closely, 3. Click the Trusted Zone panel on the right;
Looking at it closely, 4. Click Add file, select LightXtreme VPN and open it;
5. Tick the confirmation prompt;
Looking at it closely, 6. Click OK to finish;
Looking at it closely, Note: in different versions of 360 Security the Trusted Zone may sit elsewhere, but the steps are the same.
Looking at it closely, LightXtreme VPN is upgraded regularly to keep pace with changing network policies worldwide. An update replaces the old version and invalidates the whitelist, so please add the whitelist entry again after updating to keep everything working.
Looking at it closely, 1. Open the LightXtreme VPN app, go to My > VPN settings and turn off TUN mode in the proxy settings. Then return to the home screen, tap Enable and connect.
Looking at it closely, 2. If it still happens, uninstall LightXtreme VPN, download it again from the official website and try connecting once more.
Looking at it closely, If the problem persists, tap My > Support inside the app and our team will help you online.
Looking at it closely, 1. Open LightXtreme VPN and confirm your network connection works.
2. Go to My > Settings > VPN settings > Proxy settings and switch TUN mode on.
3. Return to the main screen, disconnect, then restart the app.
1. Update LightXtreme VPN to the latest version — reinstall it if needed — then connect and try again.
Looking at it closely, 2. If it still drops with TUN mode, open your computer's network connections and look for a virtual adapter named 'tun0' or 'LightXtreme VPN'. If it is missing, reset the network and restart the computer, then turn LightXtreme VPN on again with TUN mode selected.
Looking at it closely, If neither step helps, tap Support on the My page of the app and we will assist you directly.
Reason: if you are signed in with a mainland China Apple ID the purchase cannot complete, because the app is not listed in the mainland China App Store, hence the 'ID not found' message.
Looking at it closely, Reason: the App Store does not offer the app in every region. You can change the region of your Apple account, register a Hong Kong Apple ID to search for it, or download it with the shared Apple ID we provide.
Looking at it closely, Reason: 5G networks around the world can be unstable, and a device that switches networks several times in a short period may fail to load the content you want, which makes the experience poor.
Looking at it closely, Bugs in iOS 16 itself
Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings;
Looking at it closely, First check whether the region of the Apple ID you are signed in with is [Mainland China], or whether you recently switched regions and Apple has not finished syncing.
Looking at it closely, Solution: sign out of the [Hong Kong Apple ID] again and then download.
Looking at it closely, This happens when you downloaded LightXtreme VPN with [Apple ID A] and then update it with [Apple ID B].
Solution: delete the old version and install the new one again.
Looking at it closely, This usually means an [older version] of LightXtreme VPN is still on your phone and conflicts with the App Store version.
Solution: delete the old version and install the new one again.
This usually means an [older version] of LightXtreme VPN is still on your phone and conflicts with the App Store version.
Solution: delete the old version and install the new one again.
Looking at it closely, This usually means an [older version] of LightXtreme VPN is still on your phone and conflicts with the App Store version.
Solution: delete the old version and install the new one again.
This happens because the Apple ID you are signed in with now differs from the one you originally used to download LightXtreme VPN.
To fix it, choose either of these:
Looking at it closely, 1. Switch back to the Apple ID you originally used to download LightXtreme VPN and update from there;
2. Uninstall the app, then download and install it again with the Apple ID you are currently signed in with (back up and remember your VPN account and password first).
Looking at it closely, 1. Check that the LightXtreme VPN client is in your Applications folder. If it is not, drag it there, then sign in and connect again;
Looking at it closely, 2. Try browsing in Safari. If that works, another browser may have a proxy or ad-blocking extension installed — find those extensions and turn them off.
Looking at it closely, In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Reason: this is usually caused by a system default. Android kills background apps by default, so LightXtreme VPN may be terminated after a while in the background and your connection drops. Adjust these settings to fix it:
Looking at it closely, In your phone settings or device manager, allow LightXtreme VPN to run in the background and grant the related permissions, such as auto-start and start with other apps.
Huawei phones:
Looking at it closely, Open Settings, search for Battery optimisation, select LightXtreme VPN and exclude it from battery optimisation;
Looking at it closely, Open Settings > App management, select LightXtreme VPN, tap Energy consumption and switch on Allow background activity;
Xiaomi phones:
Looking at it closely, Open Settings > More apps, select LightXtreme VPN, tap Power saving strategy and set it to No restrictions;
Open Settings > Special features, select Game turbo and turn it off;
OPPO phones:
Looking at it closely, Open Settings > App management, select LightXtreme VPN, tap Energy saving keep safeion and disable all the options there;
Vivo phones:
Looking at it closely, Open Settings > Battery, tap Background high power consumption and allow LightXtreme VPN to keep running;
Meizu phones:
Looking at it closely, Open Settings > App management, select LightXtreme VPN, tap Permission management > Background management and choose Allow background running;
OnePlus phones:
Open Settings > Battery, tap Battery optimisation and set LightXtreme VPN to No optimisation;
Samsung phones:
Looking at it closely, Open Smart Manager > App management, tap Manage auto start-up and set LightXtreme VPN to Allow background running;
Looking at it closely, Step 1: open the official LightXtreme VPN download page in your browser, choose the Android version and tap Free Download to get the APK.
Looking at it closely, Step 2: open AppGallery on your phone, search for and install the Zhuoyitong app.
Step 3: open Zhuoyitong, find and tap File transfer, then locate and upload the LightXtreme VPN APK downloaded in step 1.
Step 4: tap the LightXtreme VPN APK, choose Install anyway and follow the prompts. Once it is installed, open LightXtreme VPN and tap Enable to connect in one tap.
1. Open your phone's Settings and search for VPN apps.
2. Open Other VPN apps and turn off Always-on for each one.
3. Restart the LightXtreme VPN app to apply the changes.
Looking at it closely, Contact support through the LightXtreme VPN app or the official website — the team will prepare the right build for your device.